Conflict Resolution Styles

Below is a visual and descriptions of the Five Conflict Management Styles



1. Collaborating Style: Problems are solved in ways in which an optimum result is provided for all involved. Both sides get what they want and negative feelings are minimized.

• —Pros: Creates mutual trust; maintains positive relationships; builds commitments.
• —Cons: Time consuming; energy consuming.
  
  

2. Competing Style: Authoritarian approach.

• —Pros: Goal oriented; quick.
• —Cons: May breed hostility.
  
  

3. Avoiding Style: The non-confrontational approach.

• —Pros: Does not escalate conflict; postpones difficulty.
• —Cons: Unaddressed problems; unresolved problems.
  
  

4. Accommodating Style: Giving in to maintain relationships.

• —Pros: Minimizes injury when we are outmatched; relationships are maintained.
• —Cons: Breeds resentment; exploits the weak.
  
  

5. Compromising Style: The middle ground approach.

• —Pros: Useful in complex issues without simple solutions; all parties are equal in power.
• —Cons: No one is ever really satisfied; less than optimal solutions get implemented.