Define / describe the problem

Look for changes in important business performance measures.
Assembly and support the right team.
Narrow down the project focus.
Write a final problem statement.
Create a flowchart of the current process.
Validate the flowchart and the performance measures with the owners, users, and customers of the current process.

Consensus Building Tools

10/4 Voting
Fist to Five
Affinity Diagrams
Multi Voting
Rating Voting
Nominal Group Techniques
Six Hats Consensus Building

Quality Tools

Pareto Charts
Run Charts
Control Charts
Flow Charts